News release

JLL reports fourth-quarter and full-year 2020 results with record operating cash flow

Strong close to year, highlighted by Capital Markets improvement, as COVID-19 impact continued

February 09, 2021

CHICAGO, February 9, 2021 — Jones Lang LaSalle Incorporated (NYSE: JLL) today reported operating performance for 2020 with fourth-quarter diluted earnings per share of $4.80 and adjusted diluted earnings per share1 of $5.29, and full-year diluted earnings per share of $7.70 and adjusted diluted earnings per share1 of $9.46.

  • Fourth-quarter Consolidated revenue was $4.8 billion and fee revenue1 was $2.0 billion, decreases of 12% and 19%, respectively
    • Pandemic continued to impact transaction-based service lines; Americas Capital Markets generated notable quarterly improvement
    • Continued resilience from Property & Facility Management demonstrated strength of global platform
    • LaSalle reflected expected lower incentive fees following an exceptional 2019
  • Margin performance continued to benefit from cost mitigation actions, which more than offset lower transactional revenue
  • Record full-year $1.1 billion operating cash flow reflected strong cash collections and drove ability to pay down credit facility

"Our resilient 2020 performance demonstrated the diversification of the JLL global platform and our commitment to provide outstanding service to our clients," said Christian Ulbrich, JLL CEO. "With disciplined financial management, we successfully leveraged our investments to drive efficiency gains and prioritized debt reduction to fortify our strong financial position. We accomplished this while realizing the benefits of integrating HFF into our Capital Markets platform, realigning our cost structure and increasing cash return to shareholders. JLL enters 2021 poised to lead in a post-pandemic environment and generate substantial value for all stakeholders over the long term."

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 91,000 as of December 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit